PROMAN Customer Relationship Management (CRM) Software


PROMAN CRM is designed to help organizations in various ways. It recognizes that building a personalized and strong relationship with customers is crucial for success. With PROMAN CRM, there is no need for additional implementation efforts as it is already integrated into PROMAN ERP. It allows users to access details about prospects, targets, customers, fulfilled/unfulfilled service commitments, deals gained, opportunities lost, internal emails, task assignments, and more with just a single click. PROMAN CRM facilitates a rewarding customer experience by enhancing customer service with improved efficiency.

Using PROMAN CRM, sales, marketing, and service teams can easily share information and delegate tasks to provide a seamless customer experience, increase productivity, build profitable relationships, and optimize Return-on-Investment. 

PROMAN CRM provides a 360-degree view of customer interactions, enabling users to quickly enter opportunities as soon as they receive a call, track progress at every step until it is won or lost, conveniently organize tasks, calls, and activities and link them to users or PROMAN ERP screens. It also allows users to create jobs and sub-jobs and link them to users. Additionally, users can attach documents containing information or instructions and instantly send emails to concerned users using FYI, all within a fraction of time.

Proman CRM

How does the software help in CRM?

Proman provides a range of tools to improve customer relationships, including marketing, sales, relationship support, and customer satisfaction management. In today’s competitive business environment, it’s important to continually seek ways to enhance customer relationships.With Proman CRM, you can identify and prioritize your most important customers, create distribution chains, develop sales teams, and manage relationships and sales divisions professionally. You can also control customer access to orders and information, manage accessibility for different system users, and quickly create effective sales structures.

Proman CRM makes it easy to sell anywhere and stay on top of leads and opportunities across any mobile device. You can track customers, forecast sales, and automate day-to-day tasks to sell more efficiently. Proman also supports tracking of various marketing efforts, including email, newsletter, trade show, advertisement, and direct contact campaigns. With Proman, you can identify the most effective mix of marketing channels and understand which campaigns, leads, and accounts result in a sale. Additionally, Proman’s built-in email integration and collaboration features enable you to sell using your favorite applications.

Unlike traditional CRM solutions that are often controlled solely by IT, Proman offers flexibility, agility, and simplicity, allowing anyone to personalize the platform to fit their sales process, forecasting practices, team, and business. Proman also provides real-time information about your pipeline, progress towards quotas, key opportunity and account activity, and performance through reporting and dashboards. These reports are designed for the end-user, so every sales team can securely access the insights they need to drive performance.

Ensure a lasting relationship with the customer by providing superior customer service

1.Improving Customer Retention

Investing in customer service is also an investment in customer loyalty. To foster strong customer relationships, it’s crucial to have responsive and efficient customer service. The quicker you respond to customer inquiries and concerns, the faster you can close deals and retain customers. By utilizing a CRM system to manage customer data, your support team can easily access customer information and respond to queries promptly, leading to improved responsiveness and a positive impact on sales growth.

2.Enhanced Customer Interaction

Maintaining a comprehensive record of customer interactions can provide valuable insights for sales and customer service. By updating prospects in real-time on your PROMAN ERP database, you can increase sales opportunities and improve customer service efficiency.

3.Boosted Business Productivity

A single data store for customer records, estimates, transactions, and other pertinent business data can streamline operations and provide accurate forecasting.

4.Insightful Reports and Dashboards

A range of pre-designed reports and dashboard tools offer real-time information on sales activities, customer inquiries, support and service issues, sales pipeline, sales forecast, and more. These reports and dashboards provide intuitive and comprehensive insights to help you make informed decisions.

Production Planning

Proman is an enterprise resource planning (ERP) and production management software that provides businesses with a centralized system for managing various aspects of their operations, including product planning, development, manufacturing processes, sales and marketing, material purchasing, inventory control, distribution, accounting, marketing, finance and HR. The software is designed to improve workflow throughout the factory and assist managers in implementing strategic planning in their business activities.

One of the key features of Proman is its ability to organize all enterprise activities as active jobs and display them on the Proman planning board in real-time. This makes it possible to view the entire production process and each operation by work location with relative parameters and comprehensive information. The production manager can evaluate statistics from the past or forecast individual machine capacity displayed by working and non-working days along with human resources.

Proman enables businesses to effectively analyze their workflow at a glance. Every work location and operation are marked with different status color codes, which change online according to the real situation at the work location. This makes it easier than ever to ensure real-time scheduling with pinpoint accuracy and without confusion or conflict with other scheduled work tasks and plans. It is easy to obtain immediate and complete information when a new job can be started and manage orders according to different privileges.

Overall, Proman is a versatile tool for businesses looking to streamline their production process, optimize their resources and improve their bottom line.

Optimum Production

Proman enables businesses to access real-time production information to maintain profitability and eliminate inefficiencies. One of its key advantages is its ability to effectively collect and present production information in visually appealing graphs and comparison charts, which can be used for strategic planning and decision-making. It provides valuable insights for generating production orders, identifying bottlenecks, optimizing work orders, and exploring what-if scenarios, while also providing pinpoint accuracy to help increase profit margins and stay ahead of the competition.

Proman also features a cost calculation system that allows for immediate pricing based on discounts and profit margins, as well as the ability to control different levels of customer prices in the online ordering system. The platform also provides a clear cost-efficiency analysis of work locations when producing different products over time, enabling businesses to compare real costs between the past and present. By monitoring work locations and machinery efficiency, Proman helps maintain machine load by groups or individual machines throughout the entire production process, thus minimizing costs, maximizing production resource utilization, and unlocking the maximum manufacturing potential.

R&D and Innovation Management

Preserves the internal expertise of the company.

The Proman system is a comprehensive tool that helps organizations to manage and support their innovation process. It follows a PDCA cycle, which ensures continuous improvement and enables the organization to refine and choose the best ideas. The R&D module of the system is particularly important for companies that are innovation-oriented and want to respond to changing customer needs in a professional manner. The module allows the user to manage areas such as product innovation, process, organization, and marketing, and can be customized to meet the specific needs of the organization. The system also integrates with CRM and ERP systems, allowing for the seamless sharing of information across different departments. By using the Proman system, organizations can encourage employees to participate actively in the innovation process, increase creativity, and preserve internal expertise. Ultimately, the Proman system helps organizations to create new and valuable products, support the flow of innovation, and systematize R&D activities to facilitate building expertise.